FAQ

Where is Park Outfitters located?
We an are online only retailer! Please note that Park Outfitters is an online shop only. The address listed on our site is our shipping address.

How do I contact Park Outfitters?
We’re always here to help. Feel free to get in touch with us at any time via e-mail or phone regarding questions about your order or any other general questions, comments or feedback.
email: contactus@parkoutfitters.com
phone: (425) 945-0162

What About Shipping?
All orders are usually processed and shipped within 1 to 3 business days depending upon the unique shipping policies of our partners. Park Outfitters is not responsible for service transit time. Transit times are provided by the carrier (usually FedEx, USPS or UPS) and may vary with package origin and destination, particularly during peak periods. All shipping costs are determined by the actual manufacturers stated shipping policy. If you have any questions regarding shipping, please see the policy specific to your product (ie. Zazzle, Cafe Press, Amazon, etc.)

What About International Shipping?
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. If you have any questions regarding shipping, please see the policy specific to your product (ie. Zazzle, Cafe Press, Amazon, etc.)

What About Shipping Notifications?
You will typically receive notification via email from the actual manufacturer (Zazzle, CafePress, Amazon, etc.), depending on the shipping method selected. If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact the manufacturer at the address in your email receipt. This email will typically include your Delivery Confirmation Number (if USPS) or Tracking Number (if UPS). Please note that the USPS Delivery Confirmation service is not an actual Tracking number, but rather simply shows when the label was printed and when the item was delivered at its final destination. We therefore strongly urge all customers to carefully consider their shipping option in relation to the final destination. UPS with signature confirmation is strongly recommended for larger, urban areas.

What About Shipping Transit and Insurance?
Once an order is given to a shipping carrier, the package then becomes that carrier’s responsibility and Park Outfitters and our partners are no longer liable. All orders shipped via UPS automatically include up to $100 insurance.

What are my Payment Options?
We typically accept Visa, Mastercard, American Express, Discover as forms of credit card payment.

What About Credit Card Security?
Park Outfitters and our partners’ secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system. Look for the https:// in the address bar of your browser when you checkout - the ’s’ stands for ’secure’. Our security certificate can be viewed by double-clicking the little padlock icon at the bottom of your browser window.

If you do not feel comfortable with using your credit card online, you can typically call the manufacturer with your order information, your address and phone number where you can be reached. They will then call you for your credit card information.

What About Hand-made Items?
All sales on hand-made items are final (we do not offer refunds, credits or exchanges on these items).We describe all hand-made items, through both photography and copy, as accurately as possible, If you have any questions or concerns at all about a particular item, please make sure to contact us before you make your purchase.

What About Returns and Exchanges?
Returns are subject to the return policies of our manufacturers which can be found on their website. Most of these policies are very generous and typically in effect within 30 days for store/website credit or exchange. A restocking fee may apply to any order not received in good condition. Shipping cost are usually non-refundable and all costs for return shipment are usually the responsibility of the customer.

To make a return or exchange, you will need to contact the original manufacturer at the address provided on your original receipt.

What About Damages/Defective Merchandise?
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must usually be made within 48 hours of package arrival. To return or exchange a damaged item, you will need to contact the original manufacturer at the address provided on your original receipt.

What About Sales Tax?
Sales tax is typically collected at the time of purchase by the manufacturer according their stated policy. Customers are responsible for complying with local state tax laws.

What if an Item is Out Of Stock?
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. A few of the items on the website always need to be special ordered because we don’t keep them in stock. In those cases, the lead time is indicated on the product information page.

If after reading the FAQ you still have questions, please feel free to contact us at: